1. Introduction
InstantXS Inc ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered chatbot services, social media integration applications, and other cloud-based solutions.
By using our services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.
2. Information We Collect
2.1 Information You Provide to Us
We collect information that you voluntarily provide when using our services:
- Contact Information: Name, email address, phone number, company name, and business contact details when you inquire about our services or engage with our team.
- Messages and Communications: When you interact with our AI chatbot services through Instagram, Facebook Messenger, WhatsApp, or other messaging platforms, we collect the content of your messages and conversation history.
- Social Media Information: When you connect your social media accounts (Instagram Business Account, Facebook Page) to our services, we collect account information including username, profile ID, and permissions you grant.
- Business Information: For business clients, we collect company details, industry information, service requirements, and payment information necessary for providing our services.
2.2 Information Automatically Collected
When you access our website or use our services, we automatically collect certain information:
- Usage Data: Information about how you interact with our services, including timestamps, message frequency, conversation patterns, and feature usage.
- Technical Data: IP address, browser type and version, device information, operating system, time zone settings, browser plug-in types and versions, and platform identifiers.
- Log Data: Server logs that include your IP address, access dates and times, pages viewed, time spent on pages, and referring website addresses.
- Social Media Platform Data: Information shared by integrated platforms (Instagram, Facebook, WhatsApp) in accordance with their APIs, webhooks, and data-sharing policies.
2.3 Information from Third Parties
We may receive information about you from third-party services:
- Social Media Platforms: When you use our social media integration services, platforms like Meta (Instagram/Facebook) provide us with data according to their Graph API, including message content, sender information (Instagram Scoped ID), and account metadata.
- AWS Services: We use Amazon Web Services for cloud infrastructure, analytics, and machine learning services that may process information about your usage of our services.
- Business Partners: If you are referred to us by a business partner, we may receive your contact information from them.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide, maintain, and improve our AI chatbot services, social media integrations, cloud migration services, and demand forecasting solutions.
- AI Model Training: To improve our AI algorithms and natural language processing capabilities (with appropriate anonymization and aggregation).
- Communication: To respond to your inquiries, send service updates, and provide customer support.
- Analytics: To analyze service usage patterns, measure performance, and enhance user experience.
- Security: To detect, prevent, and address technical issues, fraud, and security vulnerabilities.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
4. Data Sharing and Disclosure
We may share your information in the following circumstances:
- Service Providers: With third-party vendors who assist us in providing our services (e.g., AWS, payment processors, analytics providers).
- Platform Partners: With Meta and other social media platforms as required by their APIs and terms of service.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
- Legal Requirements: When required by law or to respond to valid legal processes.
- Protection: To protect the rights, property, or safety of InstantXS Inc, our clients, or others.
5. Data Security
We implement industry-standard security measures to protect your information:
- Encryption of data in transit (TLS/SSL) and at rest
- Access controls and authentication mechanisms
- Regular security assessments and audits
- AWS infrastructure security features
- Employee security training and access restrictions
While we strive to protect your personal information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specific retention periods may vary based on:
- The nature of the information collected
- The purpose for which it was collected
- Legal and regulatory requirements
- Business needs and contractual obligations
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to your personal information we hold.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information.
- Data Portability: Request a copy of your data in a machine-readable format.
- Opt-out: Opt-out of certain data processing activities.
- Withdraw Consent: Withdraw consent where processing is based on consent.
To exercise these rights, please contact us at privacy@instant-xs.com.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws through appropriate safeguards, including Standard Contractual Clauses where required.
9. Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
10. California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act (CCPA):
- The right to know what personal information is collected, used, shared, or sold
- The right to delete personal information held by businesses
- The right to opt-out of sale of personal information
- The right to non-discrimination for exercising CCPA rights
We do not sell personal information to third parties.
11. European Users (GDPR)
11.1 Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: You have given explicit consent for specific processing activities.
- Contract Performance: Processing is necessary to fulfill our contractual obligations to you.
- Legitimate Interests: Processing is necessary for our legitimate business interests and does not override your fundamental rights.
- Legal Obligations: Processing is required to comply with applicable laws and regulations.
11.2 GDPR Rights
In addition to the rights listed in Section 7, GDPR provides you with:
- The right to lodge a complaint with your local data protection authority
- The right to receive detailed information about our data processing activities
- The right to object to automated decision-making and profiling
To exercise your GDPR rights or for questions about data protection, contact our Data Protection Officer at privacy@instant-xs.com.
12. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website:
12.1 Types of Cookies We Use
- Essential Cookies: Required for website functionality and security.
- Analytics Cookies: Help us understand how visitors interact with our website.
- Functional Cookies: Remember your preferences and settings.
- Marketing Cookies: Used to deliver relevant advertisements (with your consent).
12.2 Cookie Management
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling certain cookies may affect website functionality.
13. Third-Party Links and Services
Our website and services may contain links to third-party websites, applications, or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy and post the revised policy on our website. For material changes, we may provide prominent notice or send you an email notification.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Company Name: InstantXS Inc
- Support Team: support@instant-xs.com
- General Inquiries: info@instant-xs.com
- Privacy Inquiries: privacy@instant-xs.com
- Website: www.instant-xs.com
This Privacy Policy was last updated on November 3, 2024